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Catherine Cane24-Sep-2024 14:28:521 min read

60 seconds with Callum Poole

 

60 seconds with... (9)

 

Callum Poole

 

Senior ERP Implementation Consultant

 

"It’s great to hear customers talking about the improvements iQ has made to their business when it's fully implemented."

 

Can you describe a typical day in your position at Intact?

In the Project Management Office, we look after getting all our new Intact iQ customers live. A typical day for an Implementation Consultant will vary depending on what stage the project is at. I may be documenting customers’ requirements, configuring their dataset in advance of User Acceptance Testing or working with a client to prepare for going live.

 

What's the best piece of advice you've ever received? 

Never be afraid to say, “I don’t know”. I think it’s great advice and is particularly applicable to my role in Intact. I don’t know everything, and I learn something new every day.

What's the most adventurous thing you've ever done? 

Shark diving. I don’t think I’ll ever do it again.

 

How long have you been working at Intact?  

1 year

What's the most rewarding part of your job when it comes to serving our customers? 

Getting a customer live after several months working together is very rewarding. It’s great to hear customers talking about the improvements iQ has made to their business when it's fully implemented.

 

What's the one thing about your role that customers might be surprised to learn?  

I often find that some customers are surprised to learn we work on multiple projects at a time.

 

 

 

 
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Catherine Cane

I joined Intact’s marketing team in October 2023. My academic journey began at the University of Liverpool, where I studied English language and literature. Feeling that one degree wasn’t enough, I stayed and earned a Master's degree in creative and critical writing. During my studies, I wrote for various platforms, including a student newspaper and a famous Liverpool attraction. I knew I wanted to pursue a career where I could write daily, leading me to explore the world of content marketing. At Intact, I compile and write content for our website, upsell campaigns, customer newsletter, and manage our social media channels. The best part of my job is the opportunity to interview colleagues, seeking their insights and knowledge for valuable content, and that each completed task is followed by ten uncompleted ones. Outside of work, I’ll be at the gym, out for a run (jog), or exploring markets in London with friends.

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