Strahan had no Point of Sale (POS) module as part of their current system and so was relying on handwritten dockets to produce orders. The system also lacked the ability to sufficiently take account of the different lengths, widths and thicknesses of the various hardwoods they stock. Their accountants were unable to get the reports they needed from the old system which means they couldn’t get the information they needed to run the business efficiently.
"Dealing efficiently in hardwood is a key element for us. Before Intact, I wouldn’t have been able to tell if we had 12ft of mahogany in stock, all I could tell you is that we had mahogany. Now I can tell you what lengths we have it in and what widths etc across both premises." - Michael Dowling, Strahan Timber
The Sales Order Process at Strahan Timber has been revolutionised. They have moved from handwritten dockets to a fully integrated POS system linked to their stock management system which means they have reliable and accurate information about what is available and can process an order in less than a minute whereas before it was taking anything up to 2 hours. Their search facility is greatly improved and their accountants have all the reports and information they need.
"The product search on the POS is 10 times faster than what we had. Everything about the POS is making it easier to get orders out quicker." - Michael Dowling, Strahan Timber
Intact iQ has significantly improved Strahan Timber’s order processing and stock management, especially in managing hardwood. iQ also offers them a wider range of reports and room to expand with add-ons such as mobile hand-helds.