Intact, a leading provider of business management software solutions, is proud to announce a new partnership with Robert Pochin Ltd, a prominent plumbing and heating supplies business.
Pochins are a senior PHG member with 32 branches, who specialise in plumbing and heating supplies, complemented by bathroom showrooms. Pochins have embarked on an aggressive growth strategy, at approximately four branches per year. This collaboration marks a significant milestone for both companies as Pochins upgrade its current business management software platform to Intact iQ.
The Partnership
After outgrowing their legacy system, Pochins have recognised the need for a more robust and modern solution to support their expansion plans. Impressed by Intact iQ's capabilities and the positive experiences of their peers within the PHG group, Pochins chose to partner with Intact.
Simon Barber, Head of Merchant sales UK, commented on the partnership: "We're very excited to welcome Pochins to the Intact family. Their choice of Intact iQ is a testament to our software's ability to support and drive growth. We're particularly pleased with the cultural fit between our organisations – as independently owned, friendly, and approachable businesses, we've found a true synergy."
Key Benefits of Intact iQ for Robert Pochin Ltd
Intact iQ offers Pochin a comprehensive suite of benefits tailored to their growth strategy. The system provides enhanced visibility and control across all 28 branches, improving margin tracking on orders and modernising workflows and processes for its 150 users. Its scalability will support Pochins’ ambitious plans to grow, while real-time business metrics and insights will empower informed decision-making. These features collectively will position Pochins for sustained growth and operational excellence in the competitive plumbing and heating supplies market.
Glynn Barrington, Finance Director, stated: “Here at Robert Pochin Ltd we are excited to be working with Intact as we change our ERP system in 2025. This partnership will give us the tools to continue the growth of our branch network, with a strong sales system to help maintain our high levels of customer service backed up by excellent data, reporting and connectivity."
Implementation and Future Plans
The company plans to add Intact’s in-built document management and business intelligence tools as they become more familiar with the system.
The planned go-live date is set for summer 2025, allowing for a comprehensive implementation process to ensure a smooth transition.
About Intact: Intact is a leading provider of business management software solutions, specialising in tailored systems for various industries, including plumbing and heating merchants. With a focus on innovation and customer success, Intact empowers businesses to achieve their growth objectives through advanced technology and dedicated support.
