Frequently asked questions
Q. What is the GenetiQ Trade Counter/Point of Sale module?
A. It's a point-of-sale system designed to improve service levels with fast, accurate order processing and real-time visibility of margin and stock information.
Q. How does it help control margins at the point of sale?
A. It allows you to set maximum discount amounts or percentages, create approval workflows for discounts, and set up customer-specific pricing rules. It also allows you to create additional buffers on a user's profile or on a product, so an inflated cost is shown, helping to protect margins.
Q. Can different staff members have different discount permissions?
A. Yes, you can adjust the capability to give away margin based on responsibility levels, with options for password-protected overrides for senior staff.
Q. Can it handle different pricing for regular customers?
A. Yes, you can set individual discounts on regular purchases and standard prices on other products for specific customers.
Q. Does it help with upselling?
A. Yes, it can highlight alternative products with better margins and show related products for upselling at the point of sale.
Q. Can it handle multiple transaction types in one sale?
A. Absolutely. You can process goods being taken, delivered, and returned all in a single transaction.
Q. What is the 'Haggle' feature?
A. It's a screen that shows cost price, selling price, margin, and discount levels, allowing on-the-fly price negotiations.
Q. How does it help with inventory management?
A. The system has a 'lost sale' feature to record customer requests for items not in stock, which can guide future purchasing decisions.
Q. How easy is it to find products in the system?
A. It uses a dynamic word search feature that allows quick drill-down through products or catalogs.
Q. Can it handle different units of measurement for products?
A. Yes, it can manage and price products in various formats, such as single units, double units, or split packs.
Q. How does it help resolve price disputes?
A. You can easily view a customer's product history, including all quotations, orders, deliveries, invoices, and credit notes.
Q. Is there a touch-screen option available?
A. Yes, there's an ePOS touch-screen option for environments that require quick, simple processing of orders and payments.
Q. Can the system be customized?
A. Yes, the system is configurable to your business requirements and can be customized for each end user based on priorities and controls set by your business.
Q. Can the system handle quantity-based pricing?
A. Yes, you can set up quantity breaks in the pricing rules for customers.
Q. How does the system handle returns?
A. Returned goods are automatically re-added to the stock management system, keeping stock levels accurate without manual re-posting.
Q. How does the system help with stock analysis?
A. The lost sales analysis feature can guide purchasing decisions on what items to stock by season, volume, or customer demand.
Q. Can the system handle both cash and account customers?
A. Yes, it can process transactions for both cash customers and those with accounts, including applying agreed price lists for account customers.
Q. Does the system support barcode scanning?
A. Yes, the touch-screen point of sale system facilitates barcode scanning for quick and accurate product entry.
